At UAB Elart, we are dedicated to ensuring that our customers are fully satisfied with their purchases. However, we understand that certain circumstances might arise where you need to return an item. Below is a comprehensive guide to help you navigate our return and refund procedures with ease.

1. Familiarize Yourself with Our Terms

   Please take the time to read and understand our terms and conditions before using your purchased product. By opening the package, you agree to abide by these terms.

2. Inspect the Package Upon Delivery
   • Examine the package for any external damage at the time of delivery.
   • If the package is damaged, immediately report it to the delivery service.
   • If you find a broken or incomplete product inside the package, inform us within 10 working days by submitting a return request through your user account, citing the reason as "damaged/incomplete product."
   • Claims submitted after this period cannot be accepted due to transport insurance policies and carrier reporting deadlines.
3. Verify Part Compatibility

   We offer assistance in verifying part compatibility with your vehicle’s chassis number. However, it remains the customer’s responsibility to ensure the part is correct before installation.

1. Eligibility for Returns

   Returns are accepted within 30 days of receiving your order. After 30 days, returns cannot be processed.

2. Condition of Returned Items
   • Only unused, clean items in their original packaging (e.g., box or plastic bag displaying the article number) are accepted.
   • Ensure no writing or tape is applied to the original packaging or the product itself.
   • Items showing signs of use or installation will be rejected and can either be sent back or disposed of, based on customer confirmation.
3. Steps for Returns

   Contact us at sales@elartcom.eu with detailed information about the product you wish to return. After submitting the required details and the return form, you will receive a return shipping label via email. Print and attach this label to the package.

4. Packaging Guidelines
   • Use the original packaging to secure the product.
   • Place the item(s) in a sturdy box with cushioning materials like crumpled newspaper to prevent damage during transit.
   • If the original packaging is sturdy enough, wrap it with protective material such as paper or plastic for added security.
5. Timeline for Returns

   Once you receive the return label, the return package must be sent within 14 days.

1. Processing Time

   Refunds are processed within five working days after we receive and inspect the returned item.

2. Payment Method

   Whenever possible, refunds will be issued using the same payment method you used for the original purchase.

3. Quality Check

   All returned products undergo a thorough review to ensure they meet the return conditions before refunds are processed.

At UAB Elart, our goal is to make your shopping experience seamless and stress-free. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.